1 We respect your privacy

1.1 CresFest music festival respects everyone’s right to privacy and is committed to safeguarding the privacy of everyone we deal with. We adhere to the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. This policy sets out how we collect and treat personal information.

2 Collection of personal information

2.1 CresFest will from time to time receive and store personal information which has been entered onto our website, provided to us directly or given to us in other forms.

2.2 You may provide us with basic information such as your name, phone number, address and email address, to enable us to send information, provide updates, complete any contractual arrangements with you, and generally to help us produce and promote the CresFest Folk Festival and associated events. We may also collect additional information for those purposes, including for example information about your business or work, financial or credit card information, and any other information you may provide while interacting with us.

3 How we collect your personal information

3.1 CresFest  may collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide services to you. We may also receive personal information from third parties. We will endeavour so far as possible to protect all personal information as set out in this Privacy Policy.

4 Use of personal information

4.1 CresFest may use personal information collected from you in our dealings with you and to provide you with information, updates and services. We may use your personal information to improve what we do and better understand your needs.

4.2  Your Email address:  When you sign up to be on our email list we may use your address for the purpose of sending you ticketing and marketing information.  

4.3 Social media:  From time to time CresFest will use your social media profile to send retargeted ads via Facebook and Instagram.

4.4 CresFest may contact you in a variety of ways, including by telephone, email, sms or mail.

4.5 Unsubscribe:  You may request that your email address and other information be removed from our system by sending an ‘unsubscribe’ request to:  info@cresfest.com.au

 5 Disclosure of personal information

5.1 We may disclose your personal information to any of our employees, contractors, committee members, officers, insurers, professional advisors, agents or suppliers, insofar only as reasonably necessary for the purposes set out in this Policy. Personal information is only provided to a third party when it is required for us to do our work and carry out the tasks necessary for putting on the CresFest Folk Festival.

5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal information to protect any legal rights, including copyright, property or safety of CresFest, its committee members, officers, employees and contractors, as well as third parties.

5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside Australia, including the US, UK, Canada, New Zealand and the EU.

5.5 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to any third parties, we will where practicable request that they follow this Policy regarding handling your personal information.

6. Security of personal information

6.1 CresFest is committed to ensuring that any information you provide to us is secure. In order to prevent or limit unauthorised access or disclosure, we endeavour to put in place appropriate physical, electronic and management processes and safeguards to protect and secure personal information so far as possible.

6.2 At the same time, the transmission and exchange of information is carried out at your own risk, as we cannot guarantee the security of any information which you provide to us or receive from us. Accordingly, while we seek so far as possible to safeguard against unauthorised disclosures of information, we cannot provide an assurance that personal information will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to personal information

7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988, by sending an email to: info@cresfest.com.au

7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances as set out in the Privacy Act 1988.

8. Complaints about privacy

8.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@cresfest.com.au and we will endeavour to respond as soon as possible.

9. Changes to Privacy Policy

9.1 We may make changes to this Privacy Policy from time to time. Any modifications will become effective immediately upon our posting of the modifications on our website. We encourage you to check back from time to time to review our Privacy Policy.

10. Our website

10.1 When you visit our website, cresfest.com.au, please be aware that we may collect certain information, such as browser type and operating system. Such information may be used in an aggregated manner, to help us analyse how people use our site so that we can improve it and our services where possible.

10.2 Our site may have links to other websites not owned or controlled by us. Any such links are intended to be for your convenience only, and do not constitute sponsorship, endorsement or approval of those websites by us. CresFest is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, of the privacy policy and practices of each such website that may collect personal information.